Error Message details too scary

For the error message "We are sorry that we cannot complete your request", I'm requesting a rephrasing so it clearer and it's not anxiety inducing. It can be reproduced by using the OpenAthens bookmark to a non-configured site such as google.com.

For those unfamiliar with the bookmark, it's just a bookmarklet with the code "javascript:void(location.href=%22https://go.openathens.net/redirector/organisation?url=%22+location.href)"

It just adds the OpenAthens redirector to the URL.

Below suggested instead of the attached:

===

We couldn’t open this resource

The OpenAthens redirector does not recognise this website or resource because it is not configured for access.

If you expected access, please report this link and the page it was on to your organization so it can be reviewed.

If you continue, you will visit the site without OpenAthens access. Only proceed if you trust the website.

https://google.com

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Why this works

• Talking about phishing creates unnecessary anxiety when most of the time this is not the case.

• The hyperlink to “OpenAthens administrator” just leads to the OpenAthens main page. So, i believe it's broken. Furthermore, not many would know they are using OpenAthens and even less on who is the OpenAthens administrator. But they would know what is their organization.

• I have users who reported to us they see this error and don't know what to do next.