OpenAthens Ideas Portal
We're always looking for ways to improve our products, and we'd love your input to help us make that happen. Your suggestions will guide us in deciding where we should focus our future research and development.
Just sign in with your email to share your thoughts or vote for ideas you like—it'll help them get noticed!
Here’s how the portal is organised:
Librarians (Identity Providers): Share ideas that help organisations that manage user identities and provide access to online content and services. This includes improving the experience for students and researchers.
Publishers (Service Providers): Share ideas for organisations that offer content and services.
We’re seeing this issue quite regularly, where an extra trailing space is added to the username field, most often due to browser autofill. This occurs across Chrome on PCs, smart devices, and phones, even when Library systems aren’t actively being used.
If we could customise the error message to clearly guide students to first clear their browser history, then manually enter their username and password and update any saved credentials after a successful login, and try a different browser if the issue persists, it would significantly reduce repeat issues and save the Library support team a considerable amount of time.
I get one or two tickets about this error message every week. Our users cannot make sense of this error message, but I can reply with a couple sentences and clear it up. This is a slam dunk of a use-case. Thank you for considering.