OpenAthens Ideas Portal

We're always looking for ways to improve our products, and we'd love your input to help us make that happen. Your suggestions will guide us in deciding where we should focus our future research and development.

Just sign in with your email to share your thoughts or vote for ideas you like—it'll help them get noticed!


Here’s how the portal is organised:

  • Librarians (Identity Providers): Share ideas that help organisations that manage user identities and provide access to online content and services. This includes improving the experience for students and researchers.

  • Publishers (Service Providers): Share ideas for organisations that offer content and services.


Guidance on using this portal

Add a new idea Subscribe
Status Feedback wanted
Workspace Librarians
Categories Accessing resources Overall usability Terminology
Created by Guest
Created on May 28, 2025

RELATED IDEAS

Users receive non relevant errors messages

For example a user when changing password received a 'invalid activation code' message. It didn't explain to the user what they had done wrong. Another example a user was renewing their account and got the password word wrong they received the message "invalid value for password, Add another word or two. Uncommon words are better' message. We'd like to see this reviewed.

Is this currently impacting your ability to use OpenAthens effectively? Yes
Idea type Something to improve
  • Attach files
  • Guest
    May 28, 2025

    Thank you for contacting the CKN Help Desk. We have received your email and will get back to you shortly.

    In the meantime please check our FAQ page www.ckn.org.au/faq which answers common questions about

    forgotten passwords, registering or renewing a CKN Account.

    ________________________

    Kind Regards,
    CKN Support
    Email: support@ckn.org.au
    Phone: 1300 308 174
    www.ckn.org.au

    This message and its contents are confidential. If you received this message in error, do not use or rely upon it. Instead, please inform the sender and then delete it.

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