OpenAthens Ideas Portal

We're always looking for ways to improve our products, and we'd love your input to help us make that happen. Your suggestions will guide us in deciding where we should focus our future research and development.

Just sign in with your email to share your thoughts or vote for ideas you like—it'll help them get noticed!


Here’s how the portal is organised:

  • Librarians (Identity Providers): Share ideas that help organisations that manage user identities and provide access to online content and services. This includes improving the experience for students and researchers.

  • Publishers (Service Providers): Share ideas for organisations that offer content and services.


Guidance on using this portal

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My votes

Showing 48

To implement a third-level breakdown in reporting as the current OpenAthens reports only offer a two-level resource breakdown, which limits the depth of analysis.

We require a consolidated report that includes Resource Name, Username, PG Code, and Usage Count, based on unique users, for analysis. Currently, there is no overlap between the reports that would allow for an XLOOKUP to merge PG Code or Username.
15 days ago in Librarians / Reporting 1 Feedback wanted

Referring URL in error messages

Users often screenshot the error message they get from OpenAthens but neglect to tell us which platform they were trying to access a resource through - just being able to see what URL they were trying to access would shorten resolution and diagnos...
7 days ago in Librarians 0 Feedback wanted

Allow investigation of particular username in Reports Dashboard

Sometimes when we have a user who has reported an issue, or we're waiting for a user to test out accessing a particular resource, we want to be able to check on their activity via OpenAthens Reports Dashboard. If the user is not in the top number ...
7 days ago in Librarians 0 Feedback wanted

Ability to apply IP authentication to OpenAthens admin login in addition to username/password

Currently, login to the OpenAthens admin portal is available via username and password only. The customer would like the option to add IP authentication as an additional security measure. This way, even if the username and password are compromised...
about 2 months ago in Librarians / Administrators 0 Feedback wanted

Add Error Template for "Mandatory attribute (unique user) not provided"

Admins are currently able to edit the error templates for various error messages via Preferences > Error Templates. However, not every error message has a template on this page. Recently a patron received this error message: Error message title...
about 2 months ago in Librarians / OpenAthens support 1 Feedback wanted

Possibility of restricting personal OpenAthens accounts to specific IP addresses

Access accounts are often not the best choice when access to resources needs to be restricted to specific IP addresses (e.g., on-campus locations). This is because some providers require authentication using personal information, such as individua...
6 months ago in Librarians / User accounts and permission sets 0 Feedback wanted

Users receive non relevant errors messages

For example a user when changing password received a 'invalid activation code' message. It didn't explain to the user what they had done wrong. Another example a user was renewing their account and got the password word wrong they received the mes...
about 1 month ago in Librarians / Accessing resources / Overall usability  / Terminology 0 Feedback wanted

notification any time a new resource gets added to Compatible Providers search

It would be great to have a way to get a notification any time a new resource gets added or updated in the Compatible Providers search. I want to know when new cards are added so I can proactively see if I need to allocate them. https://www.openat...
about 1 month ago in Librarians / Resource catalogue 0 Feedback wanted

Create a separate login page that is not connected to SAML for other types of users

We do not want to turn on the landing page that makes our patrons choose how to authenticate bc most of the time we are using SAML. We would like a separate log in page for guest accounts to use for community patrons, vendors, and alumni.
20 days ago in Librarians / Accessing resources / Library/web portal / MyAthens 2 Feedback wanted

Request to make First Name and Last Name non-mandatory for Bulk Upload

Currently, when we bulk upload personal accounts in the OpenAthens admin, both First Name and Last Name are mandatory. In some cases, it is difficult to export users' forenames and surnames separately. If either First Name or Last Name (or both...
3 months ago in Librarians / User accounts and permission sets 2 Feedback wanted